“Did you get my mail?” In times of enhanced cyber security and (rightfully) implemented safety measures, you can never be sure if your email reaches your recipient. As the sender, this can not only be annoying, but also disturb your entire workflow.
Email is only one part of our customer engagement experience.
In order to make sure you reach your customers and reunite them with their property, Lost and Found Software has now introduced SMS notification.
We complete the customer engagement with SMS Notifications.
The new feature increases the number of messages your customers receive, which in turn also increases and ensures the successful return orders processed. More orders, more revenue, more happy customers!
Keep your customers informed every step of the way and let them be part of the return process via SMS/IM — ONLY with Lostandfoundsoftware.com
Sometimes all you need is a paint job in order to let the things you love shine in a bright new light. Taking this to heart, Lost and Found Software has just implemented over 270 new standard icons for lost property items.
Don’t be complicated. Why produce or order expensive safebags with barcodes and numbers printed directly on them?
A professional Lost & Found workplace doesn’t need to put a dent in your budget — or take up lots of space! Use Lostandfoundsoftware.com to set up your miniature workplace.
Don’t want to buy a printer? You don’t need one! With our new label dispenser, your venue can send packages back to their owners with ease as well. That way your hotel, amusement park, university, café, etc. is able to run like an enterprise Lost & Found.
Attach the pre-printed barcode labels to the found item to make them scannable — then return it fast and easy through one of our many integrated shipment providers! …
Your customers’ feedback is important because it helps you consistently keep your edge. We make the feedback process easy and fast. Our goal? To help you do the best job possible!
Benefits of Lost and Found Software Feedback Data for your Company
Giving back is important. At LostandFoundSoftware.com, we make sure you, who are in the business of giving back every day, are rewarded for your hard work.
The Handling Gateway is our payment and shipping provider for lost and found items. It offers a simple and standardized interface to all relevant payment and logistics services. Thanks to state-of-the-art processes, you can send found items back on behalf of your customers with ease.
How does it work?
All you need to do is return lost property using our online Handling Gateway (shipping and PCI compliant payment platform) and you will not only gain satisfied customers. …
Our App is the first Lost & Found system that automates the Lost & Found process while saving you resources as effectively as up to 90 %.
Our mission is to improve your customer’s journey and dramatically increase your customer satisfaction rating — all while actually reducing the overall workload for your Lost & Found team!
Lostfoundapp.com enables your organization to easily implement a fast, reliable and future-oriented system with a clear focus on customer experience and easy usability.
The App makes it incredibly easy for staff to log and manage found items.
All you need to do is take a picture of the found item — that’s it, you’re done! The data is directly loaded in the Lost & Found system thanks to our unique technology. Our image intelligence actually recognizes what the item is, automatically extracts the necessary data and loads it into the correct category with all important attributes like color, model, even brand and serial number already in place. …
With the latest update, the Lost and Found Software adds new mechanisms that further increase security when managing found property: Preventive and automated fraud detection.
Fraudsters have always been quite creative in their scams to acquire money or valuable items. Lost and Found employees are well aware of the fact. That’s why security questions are asked when someone makes a claim to a found item.
The procedure helps ensure the claimant is actually the rightful owner.
To make life even easier for organizations and lost property managers, the Lost and Found Software preemptively intercepts suspicious and fake requests in real-time. Once such a case is identified, the Software prevents further processing of the case within the system. The algorithms developed specifically for this purpose check all requests for a variety of suspicious features. The entire analysis allows the algorithms to assess the current threat levels. If a possible fraud attempt is detected, the Lost and Found Software users receive a message. …
Gamification is an effective method that encourages users to complete tasks to their fullest without the process becoming bothersome. Instead of doing “mundane business as usual”, gamification enables reward-driven workflows that benefit both the software user and the customer looking for their item.
Accomplishments reflected by stars, badges and other immediately gratifying rewards are greatly appreciated by users. …
Running auxiliary departments and services cannot only be time-consuming, but also costly. Nevertheless, they are essential for everyday customer service and customer loyalty. Lost and Found is a perfect example of one of those services.
At first glance, your Lost and Found may seem like a drain on your resources. You have to account for staff, storage, shelving, materials, and more. To counteract, there are two general measures to take, mainly reducing your costs and increasing your revenue.